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Welcome to the Flowy Help Center. Browse by topic below, or head straight to troubleshooting if something isn’t working.

Start Here

Getting started

Sign in, land in your workspace, and make your first generation.

Account & sign-in

Sign in with Google, GitHub, Figma, or a magic link, and manage your profile.

Contact support

Reach the Flowy team when you need a hand.

Plans, Credits & Billing

Plans & pricing

Compare Free, Lite, Pro, Ultra, and Enterprise, and see what each plan unlocks.

Credits & costs

Check your balance, see what a run costs before you spend it, and know what happens when you run out.

Plans & upgrades

Start a trial, upgrade, downgrade, and know what changes immediately vs. at renewal.

Invoices & receipts

Find subscription invoices and credit-purchase receipts, and update billing details.

Refunds & failed generations

See how failed generations refund themselves, and how purchase refunds work.

Using Flowy

Generation help & tips

Write better prompts, pick the right node, and fix results you don’t like.

Exporting & downloads

Download assets from the canvas and render finished videos from Studio.

Assets & storage

Where your uploads and generations go, how to organize them, and how to delete one.

Sharing & access help

Fix invite, role, and access problems when working with your team.

Workspace members

Invite people, manage roles, and know what happens when someone leaves.

Publishing to Community

Share a project as a template or a flow as a runnable tool, and undo either one.

Notifications

See what notifies you, turn on browser push, and tune your preferences.

Integrations

Connect Google Drive and Dropbox to import and export media.

API & automation

API keys, the MCP server, and the CLI: the programmatic routes into Flowy.

Account & Security

Security & sessions

Check your sign-in method, review active sessions, and handle a suspicious sign-in.

Data & deletion

Delete a project, empty the trash, and delete a workspace or your account.

Troubleshooting & FAQ

Troubleshooting

Work through failed generations, export issues, and slow canvases.

FAQ

Short answers to the questions people ask most about Flowy.

Browser support

Supported browsers, why Canvas and Studio want a desktop, and performance tips.

Glossary

Plain definitions for the terms Flowy uses across the canvas, Community, and the API.
Looking for the full product docs? Head to the Documentation tab, starting with core concepts.
Last modified on August 29, 2026