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Welcome to the Flowy Help Center. Browse by topic below, or head straight to troubleshooting if something isn’t working.

Account & sign-in

Sign in with Google, GitHub, Figma, or a magic link, and manage your profile.

Plans & pricing

Compare Free, Lite, Pro, Ultra, and Enterprise, and see what each plan unlocks.

Credits & top-ups

Understand the credit wallet, buy credits, and set up auto-reload.

Contact support

Reach the Flowy team when you need a hand.

Using Flowy

Generation help & tips

Write better prompts, pick the right node, and fix results you don’t like.

Exporting & downloads

Download assets from the canvas and render finished videos from Studio.

Sharing & access help

Fix invite, role, and access problems when working with your team.

Troubleshooting

Work through failed generations, export issues, and slow canvases.

Quick answers

FAQ

Short answers to the questions people ask most about Flowy.

Refunds & failed generations

See how failed generations refund themselves, and how purchase refunds work.
Looking for the full product docs? Head to the Documentation tab, starting with core concepts.