How the reserve-then-refund flow works
Flowy protects your balance with a simple lifecycle:1
Credits are reserved
The moment a generation starts, Flowy puts the credits it expects to use on hold.
2
Deducted on success
When the generation finishes successfully, the reserved credits are deducted from your wallet.
3
Refunded on failure
If the generation fails, the reserved credits are released back to your wallet automatically. Nothing is deducted.
Common questions
A generation failed. Was I charged?
A generation failed. Was I charged?
No. When a generation fails, the credits it reserved are refunded to your wallet automatically. You only pay for generations that complete successfully.
How long does a refund take?
How long does a refund take?
It happens on its own. The reserved credits are released the moment the generation is marked as failed, and your balance updates automatically. You don’t need to do anything.
Can I get a refund on a credit purchase?
Can I get a refund on a credit purchase?
Failed generations refund themselves, but a purchase is different. If you have a question about credits you bought, contact support and we’ll help.
Refunds here apply to credits reserved for a generation. For the bigger picture (reserving, deducting, and topping up), see how credits work. If generations keep failing, check troubleshooting.