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If a generation fails, the credits it reserved are returned to your wallet automatically. You are never charged for work that didn’t complete, so you can simply try again.

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How the reserve-then-refund flow works

Flowy protects your balance with a simple lifecycle. When a generation starts, the credits it needs are reserved and temporarily blocked in your wallet. Then one of two things happens:
1

Credits are reserved

The moment a generation starts, Flowy blocks the credits it expects to use. This holds them so the work can run.
2

Deducted on success

When the generation finishes successfully, the reserved credits are deducted from your wallet for real.
3

Refunded on failure

If the generation fails, those reserved credits are released back to your wallet automatically. Nothing is deducted.
Reserved credits returning to the wallet after a failed generation

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Common questions

No. When a generation fails, the credits it reserved are refunded to your wallet automatically. You only ever pay for generations that complete successfully.
It happens automatically, so you don’t need to do anything. The reserved credits are released back the moment the generation is marked as failed, and your balance updates on its own.
Failed generations refund themselves, but a purchase is different. If you have a question about credits you bought from the Payment area, reach out to our team and we’ll help. See contact support.
Refunds here apply to credits reserved for a generation. To learn how reserving, deducting, and refunding fit together across your whole wallet, see how credits work.
Curious about the bigger picture, or seeing repeated failures? Read more in how credits work, and check troubleshooting if generations keep failing.