How the reserve-then-refund flow works
Flowy protects your balance with a simple lifecycle:1
Credits are reserved
The moment a generation starts, Flowy puts the credits it expects to use on hold.
2
Deducted on success
When the generation finishes successfully, the reserved credits are deducted from your wallet.
3
Refunded on failure
If the generation fails, the reserved credits are released back to your wallet automatically. Nothing is deducted.
Common questions
A generation failed — was I charged?
A generation failed — was I charged?
No. When a generation fails, the credits it reserved are refunded to your wallet automatically. You only pay for generations that complete successfully.
How long does a refund take?
How long does a refund take?
It happens on its own — the reserved credits are released the moment the generation is marked as failed, and your balance updates automatically. You don’t need to do anything.
Can I get a refund on a credit purchase?
Can I get a refund on a credit purchase?
Failed generations refund themselves, but a purchase is different. If you have a question about credits you bought, contact support and we’ll help.
Refunds here apply to credits reserved for a generation. For the bigger picture — reserving, deducting, and topping up — see how credits work. If generations keep failing, check troubleshooting.