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If you are stuck, email the Flowy team at [email protected] and we’ll help you out. We read every message and aim to get you unblocked quickly.

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Before you reach out

Many issues have a quick fix, so it’s worth a look first. You’ll often find an answer in seconds.

FAQ

Quick answers to the most common questions about Flowy.

Troubleshooting

Fixes for sign-in, generation, and export hiccups.

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What to include

A little context helps us help you faster. When you email us, try to share:
  • What you were trying to do — the step you were on and what you expected to happen.
  • The project or workspace — the name so we can find it.
  • Any error message — copy the exact text if you saw one.
  • A screenshot if possible — a picture is often worth a thousand words.
A support email with a screenshot attached
Did a generation fail? You don’t need to contact us about that. Flowy refunds failed generations automatically, so your credits come straight back. Learn more in refunds.
The more detail you give up front, the fewer back-and-forth messages it takes to sort things out.
Reach us any time at [email protected].