Before you reach out
Many issues have a quick fix, so it’s worth a look first:- Troubleshooting — fixes for generation, export, and access hiccups.
- FAQ — short answers to the most common questions.
- Credits & billing — how the wallet, top-ups, and refunds work.
What to include
A little context helps us help you faster. When you email, share:- What you were trying to do — the step you were on and what you expected to happen.
- The project or workspace — the name, so we can find it.
- Any error message — copy the exact text if you saw one.
- A screenshot — a picture is often worth a thousand words.
Did a generation fail? You don’t need to contact us about that — Flowy refunds failed generations automatically. See refunds.