> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryflowy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds & Failed Generations

> Failed generations refund themselves — here's how, and how purchase refunds work.

If a generation fails, the credits it reserved return to your wallet automatically. You are never charged for work that didn't complete, so you can try again right away.

## How the reserve-then-refund flow works

Flowy protects your balance with a simple lifecycle:

<Steps>
  <Step title="Credits are reserved">
    The moment a generation starts, Flowy puts the credits it expects to use on hold.
  </Step>

  <Step title="Deducted on success">
    When the generation finishes successfully, the reserved credits are deducted from your wallet.
  </Step>

  <Step title="Refunded on failure">
    If the generation fails, the reserved credits are released back to your wallet automatically. Nothing is deducted.
  </Step>
</Steps>

## Common questions

<AccordionGroup>
  <Accordion title="A generation failed — was I charged?">
    No. When a generation fails, the credits it reserved are refunded to your wallet automatically. You only pay for generations that complete successfully.
  </Accordion>

  <Accordion title="How long does a refund take?">
    It happens on its own — the reserved credits are released the moment the generation is marked as failed, and your balance updates automatically. You don't need to do anything.
  </Accordion>

  <Accordion title="Can I get a refund on a credit purchase?">
    Failed generations refund themselves, but a purchase is different. If you have a question about credits you bought, [contact support](/help/contact) and we'll help.
  </Accordion>
</AccordionGroup>

<Note>
  Refunds here apply to credits reserved for a generation. For the bigger picture — reserving, deducting, and topping up — see [how credits work](/billing/credits). If generations keep failing, check [troubleshooting](/help/troubleshooting).
</Note>