> ## Documentation Index > Fetch the complete documentation index at: https://docs.tryflowy.ai/llms.txt > Use this file to discover all available pages before exploring further. # Contact Support > Reach the Flowy team and get unblocked fast. If you're stuck, email the Flowy team at [contact@tryflowy.ai](mailto:contact@tryflowy.ai). We read every message and aim to get you unblocked quickly. You can also swap tips with other creators in the [Flowy Discord](https://discord.gg/nTeVdHpZ). ## Before you reach out Many issues have a quick fix, so it's worth a look first: * [Troubleshooting](/help/troubleshooting) — fixes for generation, export, and access hiccups. * [FAQ](/help/faq) — short answers to the most common questions. * [Credits & billing](/billing/credits) — how the wallet, top-ups, and refunds work. ## What to include A little context helps us help you faster. When you email, share: * **What you were trying to do** — the step you were on and what you expected to happen. * **The project or workspace** — the name, so we can find it. * **Any error message** — copy the exact text if you saw one. * **A screenshot** — a picture is often worth a thousand words. Did a generation fail? You don't need to contact us about that — Flowy refunds failed generations automatically. See [refunds](/help/refunds). Reach us any time at [contact@tryflowy.ai](mailto:contact@tryflowy.ai).